Website can't open. After refresh it can be opened

rezaprtm27 Lv1Posted 03 May 2019 09:53

Hi All,

I have the question. I have the IAM device and our user are tried to open one website it can't be opened. After i refresh from the browser the website could be open. I just want to make sure it's that problem with our IAM or the ISP?
WhatsApp Image 2019-05-02 at 3.36.31 PM.jpeg

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arieltuppil Lv1Posted 03 May 2019 10:46
  
did you done anything on you on your IAM, if no then there is problem with your ISP, if yes then you need to refresh the browsing due to the rules you made on you IAM to take effect.
Muhammad Talha Lv2Posted 05 May 2019 23:42
  
Hi Dear ,

Can you please tell what is your firmware version for IAM ? Maybe I can help with that.

Try bypass IAM and check if the website can open normally. If still cannot its something with the IAM and if can they must be IAM blocking it.

To follow above Go to Diagnostic -> Troubleshooting -> Setting -> Enable Pass-through
After this browse the website.

Thank you.

Kind Regards
Kasdira Lv2Posted 15 May 2019 18:25
  
i hope that problem finished

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